1. Introduction
ERAL Aluminium Industries ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have regarding your data. By using our website, you agree to the practices described here.
2. Information We Collect
We may collect the following types of information when you interact with our website:
- Contact details — name, email address, phone number, and company name submitted through enquiry or quote request forms.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically for analytics purposes.
- Communication records — messages, emails, or WhatsApp conversations you exchange with our team.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotes for our products.
- Process and fulfil orders, and communicate order-related updates.
- Improve our website, products, and customer service.
- Send occasional updates about our products or offers, where you have opted in.
- Comply with legal obligations and resolve disputes.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand site usage, and support analytics. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal requirements.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our website is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted on this page with a revised "Last Updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us:
Raipur (C.G.) India - 492015